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AAYUVEDA

Frequently Asked Questions

Have Questions about our products, Order, Shipping, Return & Refund?

Check out the carefully designed FAQs to answer your queries. 

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Still have a query unanswered? Please reach out to us and we'll be happy to help!

  • I returned the product due to manufacturing defect, when can I expect my refund?
    Refund for product returns are processed upon receiving the item in its original condition at our end and proceeds would be credited back to original payment mode within 7 working days.
  • I have placed an order and want to cancel it now.
    An order can be cancelled anytime until it is shipped and refund will be processed to the original payment source automatically.
  • I cancelled my order, when would I receive refund for it?
    If an order is cancelled before shipping, refund is processed immediately and proceeds are credited back to the original payment source within 7 working days.
  • How much time will it take for my order to reach?
    We ship your valuable Orders with reputed Couriers (Delhivery, Amazon Shipping, BlueDart, DTDC, Xpressbees etc.) at the earliest upon receiving a confirmed order and transit time depends upon many factors, however on an average it takes around 2-7 workings days for your order to reach you.
  • Can I place a Greeting Message Request for an Order?
    Yes, Certainly! If you wish to send an order as a gift and greeting, we can do it for you Absolutely Free! Just send us WhatsApp message on +91-8447532224 as under - Occasion : Greeting Message : And rest will be taken care by us.
  • How soon my item will be shipped upon placing an order?
    We usually ship most orders within 12-48 Hours upon receiving a confirmed order for in-stock items. Out of Stock item Orders are shipped 2-7 working days in most case.
  • How does water from a copper vessel tastes?
    It is most likely you will just experience the smooth, silky taste of pure, clean water. However, over a period of months you may get a hint of a copper taste. This would probably be due to a slight patina build-up inside the bottle. If this happens, it’s time to clean your bottle. Simply follow the cleaning instructions or watch our cleaning video.
  • Are AAYUVEDA products handmade?
    Yes. Each item is handcrafted by skilled artisans using traditional techniques. Our products are perfectly imperfect, nuanced to be beautiful, like nature, where no two things are ever the same. You may notice some irregularities and imperfections in the finishing – just how natural, handmade products have to be.
  • What type of water should I use in my copper water bottle?
    Our copper drink wares are to be used only with still water. You can store any type of still water in your copper container – filtered water, bottled water or even tap water. You will probably notice the greatest difference with tap water, which is generally the least alkaline and in need of the most care. Sparkling or carbonated water, acidic beverages or any flavourings like lemon slices, mint leaves etc. are not to be used with the copper products.
  • What are AAYUVEDA Bottles, Glasses, Dispensers made of?
    Our entire Copper Ware Range are made of 99.5% pure copper. Each product is shaped from a single sheet of pure copper with no joints or seams and capped with a leak-proof lid, also made of pure copper. We do not use any heavy metals or aluminum in the production process. Besides, our bottles are tested for their copper purity. The outer layer of the bottles and glasses is coated with food grade lacquer. It is a protective covering that prevents tarnishing and discolouring and makes them shine. From the inside, these are kept completely raw, unprocessed and uncoated.
  • Can I use juices, tea, coffee or fruits such as lemon in my Copper Drink Ware?
    Our Copper Drink Wares are suitable only for still water. Copper, just like any other precious metal, may react with acidic liquids (anything with a pH of less than 7) or milk-based fluids. If you want to flavour your water, you can gladly add the flavourings to another glass once the copper water has been poured from the copper container.
  • How long should store water copper vessel, to have the perfect copper infused water?
    To get the full benefits of copper-enriched water, Ayurveda recommends filling up your copper bottle or glass the night before and start the day by drinking a cup in the morning to cleanse and detoxify your body. The optimal storage time according to ancient practices is 8-12 hours, whereby the copper value in the water increases steadily. Do not store the water longer than 12 hrs. Alternatively, you can also immediately drink from your copper product after pouring into it, just like your usual drinkware.
  • Can Copper Bottle / Drink Wares be used for hot liquids such as tea or coffee?
    Copper reacts negatively with the acid content of beverages like tea or coffee. Besides, copper is a soft, conducting metal, which can heat up very fast and possibly lead to deformation. Hence, only still water is to be used with our copper bottles; preferably at room temperature. In case of hot water, please make sure that the water is not boiling hot.
  • How often should a Copper Drink Ware be Cleaned?
    Copper acts anti-bacterial and contains self-sterilizing properties. Thus, you need not was wash your water bottle, glass, dispenser every day. We recommend cleaning your Drink Wares about once a week if you use it regularly. When not in use, do not store water and keep it dry.
  • Can I clean Copper Bottle, Glass, Dispenser from outside?
    The outer surface of Copper Drink Ware has been coated with food grade lacquer which protects it from oxidization and discoloring. You do not need to clean your bottle or glass from outside as it will only rub off the lacquer over time. However, you may use foam to gently clean the outer surface. Please do not use any chemical, detergent, scrubber to clean outer surface of Copper items.
  • How to clean Copper Drink Ware from inside?
    It’s easy! Squeeze half a lemon and a tablespoon of salt into the bottle and add 1-2 cups of warm water, leave it for 10-15 minutes. Shake the bottle and pour the liquid out and rinse with clean water 2-3 times.
  • Are Copper Wares Dishwasher safe?
    We do not recommend cleaning your copper drink wares in the dishwasher. The outer lacquer may rub off, taking away the classic copper shine. The outer lacquer protects bottles and glasses from discolouring and oxidation.
  • Should the new AAYUVEDA Copper Drink wares be cleaned before first use?
    We recommend cleaning your new copper bottle or glass thoroughly before their first use. Simply rinse with warm water and mild soap or salt water from within.
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